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   Tankwars [0/0]
September 8th, 2016   

 
How to Unfreeze Your Rank

Hi all,


One of our most major complaints is that some users have had their ranks frozen and removed from ranking simply for being inactive, and as a result, we've had a huge flood of users requesting frozen ranks to be reinstated. As a result, the GM Support Ticket Center got completely flooded with requests for unfreezing, which completely overwhelmed the staff.


This solution is much, MUCH overdue, however you can now unfreeze your rank, all by yourself! Here's how:


 


STEP 1:


Go to "My GunBound > My GunBound" on the left-hand menu


 


STEP 2:


Scroll down until you see your ranking, you should now see a [FROZEN] next to it, like this: 
https://i.imgur.com/Usb98aH.png



STEP 3:
Click the [FROZEN], which will then bring you to this page, which looks like this. Click the button below to unfreeze your rank:
https://i.imgur.com/bfgbTqR.png


STEP 4:
You should now be unfrozen! You should see something similar to this: 
https://i.imgur.com/eoOPway.png



STEP 5: If you check your regular stats page again, you (and all normal players) should now see this:
https://i.imgur.com/fP7sz3A.png


 


Very, VERY easy to do, and there is no more need to contact the GM to unfreeze your ranks.



I hope you find this helpful.


 


Thanks.


 


Portuguese


 Como Descongelar Seu Rank


Olá a todos,


Uma de nossas maiores reclamações é que alguns usuários tiveram seus ranks congelados e removidos do ranking simplesmente por estarem inativos, e como resultado, o Ticket Center foi completamente inundado com pedidos de descongelamento, o que sobrecarregou completamente a staff.


Essa solução é muito, MUITO atrasada, porem agora você poderá descongelar seu rank, tudo sozinho, Desta maneira:


PASSO 1:                                                                                                                                                                   Vá para “My Gunbound > My GunBound” no menu à esquerda


PASSO 2:                                                                                                                                                                   Role para baixo até ver seu ranking, você agora deve ver [FROZEN] próximo a ele, desta forma:                     https://i.imgur.com/Usb98aH.png


PASSO 3:                                                                                                                                                                 Clique em [FROZEN], o que então o levara para esta página, que se parece com isso.                                                             Clique no botão abaixo para descongelar seu rank:                                                                           https://i.imgur.com/bfgbTqR.png


PASSO 4:                                                                                                                                                                 Agora você já deve ter sido descongelado! Você devera ver algo similar a isso:                                                  https://i.imgur.com/eoOPway.png


PASSO 5: Se você verificar seu status novamente na página, você (e todos os jogadores comuns) agora devem ver isso:
https://i.imgur.com/fP7sz3A.png


 


Muito, MUITO facil de fazer, e não há mais a necessidade de contatar um GM para descongelar seus ranks.



Espero que tenham achado isto útil.


PS: Por favor, notem que pode levar até 24 horas para que seu rank seja atualizado e volte ao normal.


Contanto que diga “Normal” ao lado do seu ranking, você não tem nada com o que se preocupar.


Obrigado!


JJeaNN, Dreico, Tobi, Insomniac, JTHizZX_x, JosephLouisx, Draxus, liked this post.

   Tankwars
September 8th, 2016   
 

Please note it can take up to 24 hours afterwards for your rank to update back to normal.

As long as it says "Normal" next to your ranking, you have nothing to worry about.


   eons JJeaNN [3/68]
September 8th, 2016   
 

Como descongelar su nivel

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Hola a todos,

Una de nuestras más grandes quejas es que algunos usuarios han tenido su nivel congelado y eliminado del Ranking simplemente por estar inactivo, y como resultado, hemos tenido una enorme avalancha de usuarios que solicitan descongelar su nivel para ser reinstalado. Como resultado de ello, el Centro de tickets quedó completamente inundado con solicitudes de desbloqueo, que abrumó por completo al personal.

Esta solución era mucho, mucho atraso, sin embargo ahora puedes descongelar tu nivel,por ti mismo! Así es cómo:

 
PASO 1:

Vaya a "My GunBound > My GunBound" en el menú de la izquierda


PASO 2:

Desplazarse hacia abajo hasta que vea su ranking, ahora debería ver [FROZEN] junto a él, como este:
https://i.imgur.com/Usb98aH.png


PASO 3:
Haga clic en [FROZEN], que a su vez llevará a esta página, que se parece a esto. Haga clic en el botón de abajo para descongelar su nivel:
https://i.imgur.com/bfgbTqR.png


ETAPA 4:
Ahora debe estar descongelado! Debería ver algo similar a esto:
https://i.imgur.com/eoOPway.png


PASO 5: Si usted comprueba su página de estadísticas normal de nuevo, usted (y todos los jugadores normales) debe ahora ver esto:
https://i.imgur.com/fP7sz3A.png

 
Muy, muy fácil de hacer, y no hay más necesidad de ponerse en contacto con el GM para descongelar su nivel.

Espero que encuentres esto útil.

Gracias.

---------------------------------------------

Tenga en cuenta que puede tardar hasta 24 horas para actualizar su nivel y vuelva a la normalidad.

Siempre y cuando diga "Normal" junto a su ranking, no tienes nada de que preocuparte.


Tobi, Insomniac, liked this post.

   Barely JTHizZX_x [5/67]
September 9th, 2016   
 

This will make it much easier now for people ~


   xesk_is_qiqu
September 9th, 2016   
 

Why cannot be it done automatically? I mean, if you play and your rank is frozen, when the system detects that you did play again (play or logged in-game) you are returned to Ranking automatically.

I say this, because we all know that people doesn't read or search information about their problem, just "ask" to the free-board (this is a common human way to do the things in almost all places... sad).

I don't know how internally works the ranking system or if is possible to auto-detect the returned players, but it can prevent you from some unnecessary tickets if players see their "real" rank back automatically the next.


   Tankwars
September 9th, 2016   
 

xesk_is_qiqu said September 9th, 2016:

Why cannot be it done automatically? I mean, if you play and your rank is frozen, when the system detects that you did play again (play or logged in-game) you are returned to Ranking automatically.

I say this, because we all know that people doesn't read or search information about their problem, just "ask" to the free-board (this is a common human way to do the things in almost all places... sad).

I don't know how internally works the ranking system or if is possible to auto-detect the returned players, but it can prevent you from some unnecessary tickets if players see their "real" rank back automatically the next.

The reason we had to do a server rollback is because we attempted to impliment such a system, however instead it corrupted the database. We're optimistic that people will come to the freeboards and ask for support or make a support ticket, in which we will then link to this topic on how they can do it, and now anyone can link here as well.


   xesk_is_qiqu
September 9th, 2016   
 
I understand :)

Well, continue doing a great job and the gunbound glory will come back again! If you are alive the players will be alive!

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